Policy

International Shipping

YES! Rubber Side Up is happy to do international shipments. We have many many happy customers around the world! We use USPS priority mail on our international shipments. Most of the time we list shipping cost for international transactions so check there first. If it is not listed please feel free to contact us for a freight quote. Please do so BEFORE you buy our item. We do not ship engines or other LTL items international. Sorry all, but if it’s too big and heavy for USPS we need to sell it here in the States.

Combined Shipping International

At checkout you will be charged for all posted shipping costs, once your order has packaged and shipped we will refund any shipping overcharge. We are not looking to profit from the shipping cost—only recover our cost. We send shipping refunds to our international customers on a daily basis and yours will post the moment we calculate the actual shipping cost.

Duties, Taxes and Customs Fees

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

  • Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
  • We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws and as we have stated—we do everything with a high level of integrity and we make no apologies for it.

Payment & Check Out

Accepted form of payment

  • Visa
  • Master Card
  • American Express
  • Paypal

Domestic Shipping

We ship most items via USPS priority or UPS unless otherwise noted. Generally, smaller items will be shipped out USPS priority and large items like forks, frames, and wheels usually ship UPS. We ship Engines and other large parts via common carrier (LTL). We ship items Monday-Friday and we are quick to package and ship your item. The quickest in the industry. All of our parts come carefully and properly packaged. We will often disassemble large items like full exhaust systems to properly ship and protect your item. We also combine shipping on multiple items.

30 Day warranty on all parts.

Return Policy & 30 Day Warranty:

  • The item must be returned within 30 days of delivery
  • You must contact us prior to any return
  • The item must be returned in its original or other proper packaging.
  • Shipping charges are not refundable.
  • Return Shipping is the buyers’ responsibility.
  • Components must be installed by a certified Technician to qualify for warranty

Rubber Side up is dedicated to your complete 100% satisfaction. If for any reason you are not completely satisfied with your purchase you may return your unused item(s) for a full refund (less shipping costs). We want our warranty and return policy to reflect our values and quality. We feel we have the best no hassle return policy in the business. If you disagree, please feel free to let us know.

Communication:

We believe quality doesn’t end with the sale. At Rubber Side Up our quality permeates every aspect of our operations. This includes communicating with our customers in a responsive and professional manner. Communication allows the buying process to be trouble free for the seller as well as the buyer. It will help us to help you get the part you need, as described, when you need it.

We do realize that no matter how well we feel we do things there will be issues that arise as a result of miscommunication, technical gremlins, and/or simple buyer remorse. We want all our customers to know that we have a 100% part price guarantee. In other words, if you are not happy with what you have purchased simply contact us for a return authorization and we will promptly arrange to refund your part purchase price in full upon receipt of the part in original condition. As we say, communication is the key to a smooth online transaction and we include communication in our stated values and quality initiatives.

Why buy from us?

We are a licensed recycler in the state of Texas. We promise fast shipping, professional secure packaging, and the highest quality used motorcycle parts anywhere. Most importantly, you can be assured of good old fashioned customer service. You can expect our service to mirror our best in class processes and our personal values. If you ever have an issue with us, of ANY kind, please let us know. In fact, we WANT to know. Your concerns will be heard and we promise a prompt reply. Our goal is for you to return to our store or recommend us to your friends. So we wish for you to have nothing short of a very positive experience. We have built our reputation on happy and satisfied repeat customers.

We will not be satisfied if even one customer is unhappy! Our quality is seen in all we do. If you have any issues or problems with anything purchased from us please contact us directly and allow us to demonstrate the level of service that has made us one of the most trusted online sellers of used European motorcycle parts.